We are excited to share news of our ‘Hear Me Out’ website, the first AI-powered complaint platform in Australia. The free tool at HearMeOut.org.au allows users to enter information about their experience and receive recommendations on where and how to make their complaint. The initial focus of Hear Me Out is on NSW and federal complaint bodies.
HearMeOut.org.au helps simplify the complicated and confusing complaints process, making it easier for community voices to be heard and to help create meaningful change as well as providing a pathway to justice for complaints. Hear Me Out delivers a range of legal resources, factsheets and guidance about the processes of more than 75 complaint bodies with plans to add more organisations as the platform expands nationwide.
The information gathered will help expose systemic problems in society, allowing us to identify them and in some cases address them head-on to advocate for impactful reforms that can benefit the entire community.
This innovative platform has already been recognised with the 2024 Lawtech Award for Innovation in Legal IT and is a finalist for the Momentum Media Australian AI Awards in the AI Innovator Legal Services category.
Visit HearMeOut.org.au and help more people hear about Hear Me Out.
